Terms of Service

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Agreement to these terms


By accessing or using Myora's website, mobile app or services, you agree to these Terms of Service. If you do not agree, please do not use our services. These terms form a legal agreement between you and Myora Ltd ("Myora", "we", "us", "our").

Myora Ltd is a company registered in England and Wales (Company No. 16694154), with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

Our services


Myora provides an AI-powered preventive health and wellness programme designed to help individuals adopt healthier habits and reduce the risk of chronic conditions such as diabetes and hypertension. Our services include wellness assessments, personalised coaching delivered through WhatsApp and our mobile app, progress tracking, and — where offered — rewards for improved health outcomes.

Myora is a wellness programme, not a medical service. Our coaching, assessments and insights do not constitute medical advice, diagnosis or treatment, and are not a substitute for professional healthcare. Always consult a qualified healthcare professional for any medical concern, and never disregard or delay seeking medical advice because of something Myora has told you. If you think you may have a medical emergency, contact your local emergency services immediately.

Eligibility


You must be at least 18 years old to use Myora. By using our services you confirm that you are 18 or over and that the information you provide is accurate and complete.

Your account and responsibilities


You agree to:

  • Provide accurate, current and complete information during registration and assessments

  • Use our services for your own personal wellness purposes only

  • Keep your account credentials secure and not share your account with others

  • Not misuse, copy, reverse-engineer, disrupt or interfere with our platform or attempt to gain unauthorised access to it

  • Comply with all applicable laws when using our services


You are responsible for activity that takes place under your account.

WhatsApp and communications


Some of our services are delivered over the WhatsApp Business Platform. By providing your WhatsApp number and opting in, you consent to receive programme and coaching messages from us. You can opt out at any time by replying STOP to any message or emailing team@myora.health. Your use of WhatsApp is also subject to WhatsApp's own terms. Details of how we handle your data are set out in our Privacy Policy.

Rewards


Where Myora offers rewards for achieving verified health outcomes, the eligibility criteria, verification requirements and payment timing will be made clear to you within the programme. Rewards are subject to those criteria being met and verified, and we may vary or withdraw a rewards scheme where we reasonably need to.

Subscriptions and payments


For individuals: Where subscription or other fees apply, they will be stated clearly at sign-up. You may cancel at any time; cancellation takes effect at the end of your current billing period. Payments are processed by our payment providers (Paystack and Stripe).

For organisations: Services for employers, HMOs, insurers and other partners are provided under separate written agreements. Please contact us for partnership terms.

Intellectual property


All content, branding, software, scoring methods, programme structure and technology on the Myora platform are owned by Myora Ltd or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell or create derivative works from our content without our prior written permission. You keep ownership of the information you submit, and you grant us a licence to use it to provide and improve our services as described in our Privacy Policy.

Disclaimers


Our services are provided "as is" and "as available", without warranties of any kind, whether express or implied, to the fullest extent permitted by law. While we work to provide accurate and helpful coaching, we do not guarantee any specific health outcome — results depend on individual engagement and circumstances.


We are not responsible for:

  • Decisions you make based on coaching content, insights or recommendations

  • Interruptions, delays or errors in the availability of our services

  • Third-party services or platforms integrated with or linked from our services (including WhatsApp and payment providers)


Nothing in these terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, or for fraud.

Limitation of liability


To the fullest extent permitted by law, and subject to the paragraph above, Myora's total liability to you for any claim arising out of or in connection with these terms or your use of our services is limited to the fees you paid to us in the 12 months before the claim arose.

Termination


We may suspend or end your access to our services if you breach these terms or use our services in a way that could cause harm or legal liability. You may stop using Myora at any time. Provisions that by their nature should survive termination (such as intellectual property, disclaimers and limitation of liability) will continue to apply.

Changes to these terms


We may update these terms from time to time. Where changes are significant we will take reasonable steps to let you know. Continued use of our services after changes take effect means you accept the updated terms.

Governing law


These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact


Myora Ltd

Company No. 16694154 (registered in England and Wales)

Registered office: 128 City Road, London, EC1V 2NX, United Kingdom

Email: team@myora.health